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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 2	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 3	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 5	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

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EXIN SIAM Professional Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
What is unlikely to be included in the outline business case for NEWGEN?

A. Boundanes of responsibilities
B. Procedures from internal providers
C. Proposed future services
D. Measurements of benefits

Answer: B

Explanation:
* Outline Business Case Components:
* An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
* The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
* Boundaries of Responsibilities:
* This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
* Measurements of Benefits:
* This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
* Proposed Future Services:
* This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
* Procedures from Internal Providers:
* Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
* The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development
* ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases

NEW QUESTION # 40
ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

A. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.
B. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.
C. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers. This will assist in controlling costs
D. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model

Answer: C

Explanation:
Comprehensive OCM Scope:
Including all service providers in the OCM initiative ensures that every stakeholder is aligned with the changes, minimizing resistance and ensuring a smoother transition.
Use of ADKAR Model:
Utilizing a recognized change management model like ADKAR provides a structured approach to managing change.
The ADKAR model focuses on Awareness, Desire, Knowledge, Ability, and Reinforcement, which are critical for effective change management.
Understanding Provider Intentions:
Fully understanding the intentions and potential conflicts of interest of large providers like OUTSCO and NETSCO helps tailor the OCM activities appropriately.
Addressing these factors early mitigates risks and ensures cooperation from all parties.
Tailored OCM Activities:
Customizing the OCM activities to suit the characteristics of each service provider ensures relevance and effectiveness.
Tailoring the approach helps in controlling costs by focusing efforts where they are most needed and avoiding unnecessary expenses.
Cost-Effective Transition:
A well-planned and tailored OCM initiative ensures that the transition to the new SIAM model is cost-effective and achieves the desired outcomes.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Change Management SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Direct, Plan and Improve (DPI), Section on Managing Organizational Change

NEW QUESTION # 41
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?

A. Strategic governance board
B. Service design forum
C. Tactical governance board
D. Working group

Answer: A

Explanation:
* SSG Responsibilities:
* The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.
* Strategic Nature:
* These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.
* The board's role is to provide strategic direction and oversight for the SIAM ecosystem.
* Empowerment and Decision-Making:
* The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.
* Structural Element:
* Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

NEW QUESTION # 42
ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.
The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.
What should ZYX do?

A. Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator
B. Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role
C. Draw up a collaboration agreement across all service providers setting out how they will work together
D. Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

Answer: C

Explanation:
* SIAM Strategy Communication:Clearly communicating the SIAM strategy ensures all service providers understand the new operational model and their roles within it.
* Collaboration Agreement:Creating a collaboration agreement formalizes the expectations, roles, and responsibilities of all service providers, promoting a cooperative environment.
* Role Clarification:The collaboration agreement ensures that SIAMRUS's role as the service integrator is well-defined and accepted by all service providers, preventing conflicts and misunderstandings.
* Contractual Inclusion:While incorporating clauses in service provider contracts acknowledging SIAMRUS's role is essential, it is part of a broader strategy and not a standalone solution.
* Formal Notifications:Informing service providers via official communication about SIAMRUS's appointment is necessary but insufficient without a collaboration framework.
* Implementation Framework:The collaboration agreement serves as a foundational document, aligning all service providers with the SIAM strategy and ensuring they work towards common goals.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation
* SIAM Professional Body of Knowledge (BoK), Governance and Contract Management Sections

NEW QUESTION # 43
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
B. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
C. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
D. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentationregarding the applications is brought up to date.

Answer: C

Explanation:
* Understanding the Context:
* The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
* Communication Strategy:
* Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
* This helps in reducing uncertainty and resistance.
* Incentivizing Staff:
* Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
* This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
* Risk Mitigation:
* This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

NEW QUESTION # 44
......

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SIAMP Test Torrent, Valid Dumps SIAMP Pdf

EXIN SIAMP Exam Syllabus Topics:

Valid Dumps EXIN SIAMP Pdf - SIAMP Valid Cram Materials

EXIN SIAM Professional Exam Sample Questions (Q39-Q44):

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