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SAP C-TS470-2412 Exam Syllabus Topics:
Topic
Details
Topic 1
- Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 2
- Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 3
- Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 4
- Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q77-Q82):
NEW QUESTION # 77
Which business process requires serial numbers?
- A. Installing and dismantling pieces of equipment
- B. Creating a service order for an on-site service process
- C. Tracking material items as pieces of equipment
- D. Tracking the warranty of a technical object
Answer: C
Explanation:
Serial numbers in SAP S/4HANA Cloud Private Edition, Service are used to uniquely identify individual items, particularly in equipment and material tracking:
* Tracking material items as pieces of equipment: This process requires serial numbers to monitor specific material items (e.g., spare parts or assets) as equipment throughout their lifecycle, including repairs or replacements. This is common in in-house repair or field service scenarios where serialized items are managed.
* Installing and dismantling pieces of equipment: While equipment may have serial numbers, the process itself doesn't inherently require them unless specified.
* Creating a service order for an on-site service process: Serial numbers may be referenced but are not a requirement for the process.
* Tracking the warranty of a technical object: Warranties can be tracked without serial numbers, though they may be used optionally.This aligns with SAP's equipment management and logistics integration."Serial numbers are required to track material items as pieces of equipment in service and repair processes." (SAP Help Portal, Equipment Management).
NEW QUESTION # 78
You are a consultant on an SAP S/4HANA Cloud brownfield project. Several mission-critical business processes have been successfully remodeled in accordance with clean core principles. You must now create the necessary workflows. Which of the following SAP Signavio solutions can beused to create the workflows?
- A. SAP Signavio Process Intelligence
- B. SAP Signavio Process Governance
- C. SAP Signavio Process Manager
- D. SAP Signavio Process Insights
Answer: C
Explanation:
SAP Signavio provides tools to support process modeling and management. For creating workflows in a brownfield project aligned with clean core principles:
* SAP Signavio Process Manager: This is the primary tool for designing and modeling workflows and business processes. It allows consultants to create detailed process diagrams (e.g., BPMN 2.0) and define workflows that integrate with SAP S/4HANA, supporting clean core extensibility.
* SAP Signavio Process Intelligence: Focused on process analysis and mining, not workflow creation.
* SAP Signavio Process Insights: Provides performance insights and optimization recommendations, not workflow design.
* SAP Signavio Process Governance: Manages process execution and compliance, not initial workflow creation.This aligns with SAP's transformation methodology for S/4HANA brownfield implementations."SAP Signavio Process Manager enables the creation of workflows and process models for SAP S/4HANA implementations." (SAP Signavio Mission to SAP S/4HANA).
NEW QUESTION # 79
Why would you maintain price agreements in a service contract?
- A. To define the monthly contract price
- B. To automatically adjust the service order prices
- C. To select the price agreements in the service order
- D. To define the yearly contract price
Answer: B
Explanation:
In SAP S/4HANA Cloud Private Edition, Service,price agreementsin a service contract define specific pricing conditions (e.g., discounts, fixed rates) for services or spare parts. The primary purpose isto automatically adjust the service order prices(Option D).
When a service order is created and linked to a service contract, the system applies the price agreements from the contract to the order's items, ensuring consistent and contract-specific pricing without manual intervention. This automation enhances efficiency and accuracy in billing.
* A and B:Defining yearly or monthly prices might be part of the contract's billing plan, not the purpose of price agreements specifically.
* C:Price agreements are not "selected" in the service order; they are automatically applied based on the contract.
"Price agreements in a service contract are maintained to automatically adjust prices in associated service orders, ensuring that contract-specific conditions are consistently applied."
NEW QUESTION # 80
Which of the following objects are relevant to determine the correct plant and storage location in service order processing when reserving spare part items? Note: There are 3 correct answers to this question.
- A. Sales area
- B. Service organization
- C. Service team
- D. Service employee
- E. Work center
Answer: B,D,E
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, when reserving spare parts in service order processing (e.
g., scope item 3D2: Service Order Management and Monitoring), the system determines the plant and storage location based on specific objects:
* Service organization: This defines the organizational unit responsible for the service, which is linked to a plant. The plant is a key attribute in logistics and inventory management, making it critical for spare part reservations.
* Work center: The work center specifies where the service is performed and is directly tied to a plant. It influences the storage location from which spare parts are drawn, especially in in-house or field service scenarios.
* Service employee: The employee assigned to the service order can influence the plant and storage location, particularly in field service scenarios where parts are reserved from a technician's stock (e.g., van stock linked to a specific storage location).
* Sales area: While relevant for sales processes, it does not directly determine plant or storage location for spare parts in service order processing.
* Service team: Teams are organizational groupings but do not have a direct system linkage to plant
/storage location determination for reservations.This logic is part of the integration between service management and logistics in SAP S/4HANA, ensuring accurate inventory allocation."The plant and storage location for spare parts in a service order are derived from the service organization, work center, and assigned service employee." (SAP Help Portal, Service Order Processing).
NEW QUESTION # 81
What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question.
- A. Service costs of the technical objects
- B. System and user statuses of the technical objects
- C. Installation information of the technical objects
- D. Measurement documents and measuring points of the technical objects
- E. Planned and call dates for recurring service activities
Answer: B,C,D
Explanation:
TheFind Technical Objectapp in SAP S/4HANA Cloud Private Edition, Service provides details about technical objects (e.g., equipment, functional locations). The correct answers areA, B, C. Let's explore.
App Functionality:
This Fiori app allows users to search and view technical object data.
* Installation information (A):Shows where the object is installed (e.g., functional location hierarchy).
* Measurement documents and measuring points (B):Displays recorded measurements (e.g., temperature) and their points.
* System and user statuses (C):Lists statuses (e.g., "INST" for installed, user status "In Repair").
Why Not the Others?
* D:Service costs are in financial apps (e.g., Service Actuals), not this app.
* E:Planned/call dates are in maintenance plan apps, not here.
Example:
Search equipment "E001" # See installation (FL-001), measuring point (Temp), status (INST).
"The Find Technical Object app displays installation information, measurement documents and points, and system/user statuses."
NEW QUESTION # 82
......
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